FAQ

General

We ship to all countries within the European Union.

Within the European Union:

  • Belgium
  • Bulgaria
  • Cyprus
  • Denmark
  • Germany
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • The Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Slovenia
  • Slovakia
  • Spain
  • Czech Republic
  • Sweden

On our website you often read 'Ordered on working days before 16:00, processed the same day'. What does this mean and what do we do for you?

After you have paid, we will get to work for you. Our order pickers ensure that all ordered items are collected and checked. Products come directly from stock, but are sometimes delivered from different locations. This may take several days. If everything is present, which is usually the case, your order will be shipped the same day.

As soon as everything is complete, another employee checks again whether the order is correct. This prevents mistakes and disappointment afterwards. Your order will be carefully packed in sustainable materials and delivered to the depot of the relevant carrier on the same day. Direct delivery to the depot has the advantage that your package is delivered faster.

The whole process usually takes 1 to 2 days. During holidays this can take a little longer due to the crowds. Like many retailers, we recommend ordering on time.

No, we advise customers to have expensive knives sharpened by a professional sharpener or to get started with their own tools.

In some cases we buy second hand pocket knives and collections. Our preference is for older models of the brands Victorinox en Leatherman. You can always send us a message by E-mail of WhatsApp. Preferably send photos of the models and possibly of blade(s). We will let you know if we are interested.

Knifestore is 100% webshop and has not visiting address and not physical store. We do not keep stock at our office address, because we work with a fulfillment partner.

Shipping & returns

Shipping costs may vary per country. Shipping costs are calculated on the checkout page if your country is known.

Discount on shipping costs

If you order for more than 70 EURO, you will receive a discount on shipping costs in almost all countries.

World wide shipping

Shipping is free for orders over 70 EURO only for the Netherlands, Belgium and Germany.

Products are first checked before we pack them neatly and well protected. Depending on the type of product and how busy it is, we usually ship your order quickly within 1-3 working days.

In the Netherlands and Belgium, delivery takes an average of 1-2 days.

Unfortunately, around holidays, national days and in Corona time, the post often has to deal with a heavy load. As a result, delivery can sometimes be delayed.

In the rest of Europe, delivery takes an average of 1-5 days.

Unfortunately, around holidays, national days and in Corona time, the post often has to deal with a heavy load. As a result, delivery can sometimes be delayed.

If the status of your order via Track & Trace does not change after more than 5 days, it is advisable to contact us. We will immediately initiate an investigation.

Send us a message with:

  • Your name
  • Order number

Our customers are allowed to have products on sight for 30 days. If you are not satisfied with your product, you can return it according to our procedure. Read the procedure carefully before returning the product.

After receipt, it may take 1 to 3 business days for the return to be processed.

NB! The return address is not the same as the business address.

Read the procedure..

For companies

For purchasing larger numbers, we recommend that you contact us immediately contact to include us.

The VAT is reversed at companies that are not established in the Netherlands, but in the European Union.

To be eligible for this, the Company Name and an valid VAT number to be entered during checkout. The VAT number is checked directly at VIES.

Knifestore is not a wholesaler. We can supply larger quantities on request. Please feel free to do so contact without obligation.

Printing Victorinox pocket knives are possible from certain numbers. There are various options for printing text and/or logo.

We can of course provide you with a no-obligation quote for your specific needs. Please feel free to do so contact without obligation.

Have you not been able to find an answer to your question? Please feel free contact without obligation.